Missed-call follow-up
We configure and test the follow-up conversation around your business, including service requests and office callbacks.
Missed-call recovery for service businesses
Keep your CRM. Recover the missed call.
Let Plyback handle the follow-up. Explore missed-call follow-up, customer requests, and scheduling for your workflow. We help set up and test each business before live activation.
A missed call doesn't have to be a lost job.
The workflow we’ll test with your business.
1
Customer calls. Your team can't answer.
2
Plyback follows up and checks urgency.
3
Route urgent requests. Give your office a clear next step.
1. Tell us about your business
Share your contact details and the system you use. We’ll review your workflow and missed-call needs together.
2. Set up and test together
Confirm your hours, customer matching, scheduling, and office or on-call handoff before activation.
3. Start a supported pilot
Begin with a controlled rollout and direct support. Applying does not activate service or charge your card.
You're busy doing the actual work.
You're on a roof. Under a sink. Driving to the next estimate.
The phone rings anyway. Plyback is designed to help callers take the next step while your team stays focused on the work. Start with a walkthrough, then test your business’s own workflow.
Plyback
Missed call follow-up
Hi — sorry we missed your call. Is this regarding an emergency? Reply YES or NO.
No
No problem. Reply BOOK to request an appointment, or CALLBACK to request a call from the office. The office will confirm your time.
Appointment request · Office confirmation needed
BUILT FOR BUSINESSES WHERE EVERY CALL CAN BECOME A JOB
HVACPlumbingElectricalRoofingRestorationGarage DoorHome Services
The call was missed. The customer isn't.
A clear next step, based on the rules your business controls.
Emergency routing
Record urgent details and configure the location’s on-call contact. We test notification delivery and manual follow-up before activation. Plyback is not an emergency response service.
Appointment requests for your workflow
Capture the customer’s request for office follow-up. We review your customer records, team, and scheduling setup together. Supported features vary by integration; automatic booking from text is still being completed.
The problem isn't the missed call.
It's what happens in the five minutes after it.
Customers still need service when you cannot answer. Plyback brings the conversation and next steps together, with guided setup and practical testing for the way your business works.
Your business. Your rules.
Automation without giving up control.
Businesses can manage hours, emergency rules, on-call contacts, scheduling behavior, integrations, and customer-facing messages from their own portal.
Business hours & holiday settings
Emergency escalation & on-call routing
Pre-filled customer text message builder
CRM & scheduling connections
Full journey simulation before going live
See what happened after every missed call
Not just a lead list. The whole outcome.
Review who called, their conversation, text delivery updates, and requests needing office or urgent follow-up. Each recorded step stays attached to the customer’s recovery journey.
Example dashboard activity
Illustrative outcomesEmergency
SMS reached customer · Routed to on-call technician · Human callback requested
Appointment request
Customer requested service · Office confirmation needed
Callback
Non-emergency · Customer wants office callback · Follow-up needed
Delivery issue
Text could not be delivered · Manual follow-up needed
No response
Follow-up attempts logged · No booking created
Built around the tools you use
Your tools. Your team. A clearer next step.
Jobber is our first pilot focus. Work on other service platforms and calendar integrations continues alongside it. Tell us which system you use so we can confirm the current capabilities and setup requirements before activation.
First pilot: Jobber
Guided connection and scheduling tests. Each business is verified before going live.
Calendar connections
Google Calendar, Microsoft 365, Calendly, and Square are part of our integration work. Available features and testing status vary by provider.
More service platforms
ServiceTitan, Housecall Pro, and additional platforms remain in development or planning. These are not a promise of live support today.
Standard company pricing
Company plans, with guided pilot setup.
Our listed company plans are below; communications usage is separate. We’ll confirm pilot scope, costs, and readiness with you before activation.
Small Business
$100 / month
One location · 1–5 total employees
Growing Business
$300 / month
One location · More than 5 employees
Multi-Location
$600 / month
Two or more locations · Unlimited locations under one company hub
Recovery features we configure and verify:
Real-time missed-call text follow-up
Emergency screening before normal scheduling
Business hours and holiday settings
Location-specific on-call contacts
Technician roster and on-call selection
Scheduling setup and controlled tests for supported integrations
CRM and scheduling integrations
Pre-built customer text flows you can customize
Customer conversation history
Business portal for hours, routing, messages, scheduling rules and integrations
Full customer-journey Simulation / Test Mode before going live
Delivery failure tracking for manual follow-up
Plyback phone-number setup and connection
YOUR BUSINESS. YOUR WORKFLOW. YOUR NEXT CUSTOMER.
Put your missed calls back to work.
Tell us about your business. We’ll review the fit, walk you through Plyback, and agree on a controlled pilot before going live.
Explore Plyback for your business